Return Policy

(A consumer is a natural person who enters into a legal transaction that is not primarily attributable to their business or professional activities as a sole trader).

Information about withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason.

The withdrawal period is 30 days from the date:

● on which you or a third party designated by you (other than the carrier) took possession of the goods, if you have ordered one or more goods under a single order and they were delivered simultaneously;

● when you, or a third party designated by you (and who is not the carrier), took possession of the last goods, insofar as you have ordered several goods under one order and they were delivered separately.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract. This can be done by email: info@zielow-stockholm.com.

You can use the attached withdrawal form for this purpose, but this is not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notification of withdrawal before the withdrawal period expires.

Consequences of withdrawal

If you withdraw from this agreement, we shall immediately and no later than 30 days after receiving your notice of withdrawal refund all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a type of delivery other than the standard delivery we offer).

For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise. Under no circumstances will this refund incur any additional costs for you.

We may refuse to refund until we:

● have received the returned goods, or

● you have provided proof that you have returned the goods, whichever occurs first.

You must return or hand over the goods to us immediately and no later than 30 days from the date on which you informed us of your withdrawal from the contract. The deadline will be met if you return the goods before the end of the 30-day period.

You are responsible for the direct costs of returning the goods.

You are only responsible for any decrease in the value of the goods if this decrease is due to handling of the goods beyond what is necessary to determine their nature, characteristics, and functioning.

Reasons for exclusion and termination of the right of withdrawal

The right of withdrawal does not apply to contracts:

● for the delivery of goods that are not prefabricated and are manufactured on the basis of an individual choice or decision by the consumer;

● for the delivery of goods that can be destroyed quickly or have a limited best-before date;

● for the delivery of alcoholic beverages whose price has been agreed in the contract but which cannot be delivered until at least 30 days after the conclusion of the contract and whose value depends on market fluctuations

● for the delivery of newspapers, periodicals or magazines, with the exception of subscriptions.

The right of withdrawal shall cease to apply in advance to contracts:

● for the delivery of sealed goods which, for health or hygiene reasons, are not suitable for return, if the seal is broken after delivery;

● for the delivery of goods which, by their nature, are inseparably mixed with other goods after delivery;

● for the delivery of audio and video recordings and computer programs in a sealed package, if the seal is broken after delivery.

Example of a cancellation form

In any case, please contact us at the following email address before returning the goods to us: support@zielow-capetown.com.

The return address on our packages is not our address for returns. Upon request, you will receive our return address by email.

If you wish to cancel the contract, please fill in the form below and send it to us by email.

Cancellation form

I/we () hereby withdraw from the contract concluded by me/us () regarding:

● the purchase of the following goods (*) /

● the provision of the following service (*)

Ordered on: ()____________ / MReceived on: ( )______________

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is submitted on paper):

Date: ______________

(*) Delete as applicable.